Privacy Policy

1. INTRODUCTION
1.1. This privacy policy (“Privacy Policy”) governs the Personal Information (defined below) that maybe collected, received, possessed, stored, dealt or handled by Trejhara Solutions Ltd (“Trejhara”, “We”, “Us”, “Our”) in the course of providing its services or availing services from any third party or person, whether in physical or electronic mode including through this website.
1.2. Trejhara Solutions Limited owns and operates the software application which may be used by its customers to capture and process information, including Personal Data, about their end clients. Trejhara does not determine the purposes or means of processing such Personal Data; these are determined by the customer (data controller). Trejhara processes such data strictly in accordance with customer instructions, applicable contractual terms, and Applicable Law.
1.3. This Privacy Policy applies to users of Trejhara’s corporate website, SCMProFit platform, and related digital interfaces, and to customers, vendors, partners, and other third parties (collectively referred to as “you”).This Privacy Policy does not extend to any websites or applications that may be accessed from the Website and/or Apps including, but not limited to any links we may provide to any other websites or applications. Trejhara’s lawful basis for processing Personal Data is the contract or agreement entered into with the Customer (data controller), and Trejhara processes such data strictly under the Customer’s instructions and in accordance with Applicable Law.
1.4. We are committed to treating data privacy seriously. It is important that you know exactly what we do with your Personal Information. The Privacy Policy sets out basic principles followed by Trejhara for collecting, using, storing, disclosing, and protecting Information in compliance with applicable Laws.

2. USER CONSENT

2.1. By using this site or availing any of Our services and/ or by providing your Information, you agree and consent to us collecting, storing, processing, transferring, using and sharing of your Personal Information for the purposes set out and in accordance with this Privacy Policy. If you do not agree or are not comfortable with any term of this Privacy statement then, you may choose not to submit such data through the website. Your choice will not affect your ability to access the website’s publicly available content or any offline services Trejhara may offer.-. We reserve the right, to modify this Privacy Policy at any time.

3. WHAT INFORMATION IS COLLECTED, HANDLED OR DEALT BY TREJHARA?

3.1. Trejhara strives to only collect the Personal Information that is necessary for Trejhara to provide services or avail any services under a lawful contract or through use of this website.
3.2. ‘Personal Information’ or ‘Personal Data’ shall have the same meaning as defined under the applicable Indian laws and regulations including without limitations the Information Technology Act 2000, Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, Directions under sub-section (6) of Section 70B of the Information Technology Act, 2000 relating to Information Security Practices, Procedure, Prevention, Response and Reporting of Cyber Incidents for Safe & Trusted Internet dated 28 April 2022, or such other applicable laws as may be notified, amended, re-enacted from time to time (“Applicable Law”).
3.3 ‘Personal Information’ or ‘Information’ means any data about an individual who is identifiable by or in relation to such data. When anonymous information is directly or indirectly associated with personal information, the resulting information also is treated as personal information. Trejhara respects the privacy of the users of its services they use and its service providers and is committed to reasonably protect it in all respects. The information collected by the Company include:
a) Information supplied by users and service providers;
b) Information automatically tracked while navigation of the Company’s website;
c) Inferred information through usage and log data;
d) Information collected from any other sources (like third party providers or social media platforms)
e) Information supplied by users, service providers:
i. We may collect personal information when you use our services, this site or provide it by writing to us through our complaint or grievance redressal process or while availing service from service providers. We do not collect such Personal Information from you, otherwise. Personal Information that we collect may include
• Name
• Gender
• Mobile Number
• Email Address
• IP Address
ii. Please keep in mind that when you provide Information to us on a third-party site or platform (for example, via our website or applications like social media login (for e.g. facebook, google etc.) the information we collect is through those third-party sites linked with our websites and applications and is covered under this privacy policy, and the information the third-party site or platform collects is subject to the respective third-party site or platform’s privacy practices. Privacy choices you have made on the third-party site or platform will not apply to our use of the information we have collected directly through our websites or applications. Please also bear in mind that our websites and applications may contain links to other sites not owned or controlled by us and we are not responsible for the privacy practices of those sites. We encourage you to be aware when you leave our websites or applications to read the privacy policies of other sites, as they may collect your personal information.
f) Information automatically collected/tracked while navigation.
i. We use Cookies or similar electronic tools to improve the responsiveness of the site for our users, to collect information to assign each visitor a unique, random number as a User Identification (User ID) to understand the user’s individual interests using the identified computer. Detailed Information on use of cookies is given below. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply. A cookie cannot read data off your hard drive. We receive and store certain types of information whenever you interact with us via the Site.
ii. For more information on Cookies, please see below.
g) Information we collect from third parties.
i. We may receive information about you from other sources, add it to our account information and treat it in accordance with this Privacy Policy. If you provide information to the platform provider or other partner, whom we provide services, your account information and order information may be passed on to us. We may obtain updated contact information from third parties in order to correct our records and fulfil the Services or to communicate with you.
h) We do not provide any personally identifiable information to third party websites / advertisers / ad-servers without your consent. Third Party advertisers may use information (not including your name, address, email address or telephone number or other personally identifiable information) about your visits to our and other websites or application, in order to provide advertisements about goods and services of interest to you. Any personally identifiable information provided by you will not be considered as sensitive if it is freely available and / or accessible in the public domain like any comments, messages, blogs, scribbles available on social platforms like Facebook, twitter etc.
3.4. Trejhara may engage service providers to undertake any activities, operations or provide any goods or services on behalf of Trejhara or administer activities on Trejhara’s behalf, such as sending out newsletters or surveys.
3.5. Trejhara may from time to time employ service providers to perform functions on Trejhara’s behalf, such sending e-mail message communications and providing data analysis services, within or outside India.
3.6. For necessary business purposes, Personal Information may also be shared internationally in accordance with Applicable Law.
3.7. Trejhara are not responsible for examining or evaluating, and do not warrant the offerings of, any businesses or individuals or the content of the Service Provider’s websites. Trejhara does not assume any responsibility or liability for the actions, products, services, and content of any other service providers. Service providers and Employees should carefully review the legal statements and other conditions of use of any website which they access through a link from Trejhara’s website. Service providers and Employees linking to any other off-site websites are at their own risk.
3.8. Trejhara may share the Personal Information with other entities affiliated with Trejhara for internal reasons, primarily for business and operational purposes.

4. HOW DOES TREJHARA USE THE COLLECTED/RECEIVED INFORMATION

4.1. We will only collect and process Personal Information about you in a legal and lawful manner. We use information to provide, analyse, administer, enhance and personalize our service and marketing efforts, to process your registration, to provide you services, and to communicate with you related to below mentioned points.
4.2. We may use information for the following purposes:
a) to the services. to fulfil our obligations and to contact you if a problem arises with respect
b) to notify you, if you provide your contact details through our contact form, about our updates and information that may be of interest to you. If you no longer wish to receive these notifications you can opt out at any time through our contact form or by sending us an e-mail at dpo@trejhara.com.
c) to occasionally ask you to participate in one of our surveys or contests or to ask you to provide feedback to us relating to our services.
d) to improve the user experience on our website through the use of cookies and data analytics, including artificial intelligence and machine learning tools to analyse usage patterns and optimize our services.
e) to send out emailers with respect to our activities;
f) Marketing
i. We would like to send you information about new services, deals, events, promotional material which may be of interest to you, which may be personalized using artificial intelligence and automated processing systems. If you have consented to receive marketing, you can opt out later, by sending an email communication to the Company at dpo@trejhara.com.
ii. You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, you can opt out at any time by sending us an e-mail at dpo@trejhara.com.
4.3. Trejhara may share your Information with any third party without obtaining the prior consent:
a. When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences, or to Government Authorities, courts, dispute resolution bodies, our regulators, auditors and any party appointed or requested by our regulators to carry out investigations or audits of our activities. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these terms or for complying with the Applicable Law and regulations.
b. We propose to share such information within its group companies and officers and employees of such group companies for the purpose of processing personal information on its behalf for provisioning of the services for which such Information was provided. We also ensure that these recipients of such information agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
c. Trejhara’s systems, including the SCMProFit platform, are hosted on secure cloud infrastructure (including Microsoft Azure) implementing encryption in transit and at rest, identity-based access control, and periodic security audits.
4.4. In case you choose to decline to submit personally identifiable information on the Site, we may not be able to provide the services to you. In any case, we will not be liable and or responsible for the denial of certain services to you for lack of you providing the necessary personal information.

5. HOW DO WE PROTECT YOUR INFORMATION

5.1. Trejhara implements reasonable security practices and procedures governed under the Data Protection Policy of Trejhara that contains managerial, technical, operational and physical security control measures that are commensurate with the Personal Information being collected, received, possessed, stored, dealt or handled and the nature of Trejhara’s business. Trejhara adopts appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of Personal Information. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. And, of course, any information you include in a posting to the discussion areas is available to anyone with Internet access.

6. DATA TRNANSFER, STORAGE AND PROCESSING GLOBALLY

6.1. We operate globally and may transfer your Personal Information to individual companies of Our affiliated companies and / or third parties in locations around the world for the purposes described in this Privacy Policy. Wherever your Personal Information is transferred, stored or processed by us, we will take reasonable steps to safeguard the privacy of your Personal Information.

7. CHILDREN’s POLICY

7.1. This website is not intentionally designed for or directed at persons who are considered as minor (as per Applicable Law in the respective territories). Trejhara does not knowingly permit -minors to provide any other personally identifying information. If Trejhara becomes aware that any personally identifiable information of person who has not attained the necessary legal age (as per Applicable Law in the respective territories) has been collected on Our services without verified parental consent, then Trejhara will take the appropriate steps to delete any such information and notify the parent of such person. We do not actively collect personal information from website visitors. However, parents should monitor their children’s use of our website. Nevertheless, it is our policy not to collect and process any Personal Information from children below necessary legal age or offer to send any promotional materials to persons in that category. Trejhara does not seek or intend to seek or receive any Personal Information from children. This website is informational in nature and does not collect Personal Information. However, if you believe any personal information has been inadvertently submitted, please contact us for immediate removal. Information is removed from our site/services

8. DOES TREJHARA RETAIN ANY PERSONAL INFORMATION ?

8.1. Trejhara will retain Personal Information as long as necessary for the legitimate business interests of Trejhara to support service providers and Employees and for Trejhara to comply with its legal obligations or perform a lawful contract. At the end of purpose fulfilment, Trejhara will take reasonable efforts to erase Personal Information. However, Trejhara may:
a. still retain some of Personal Information as necessary for Trejhara legitimate business interests, such as human resource documentation, employee records, fraud detection, prevention and enhancing security and safety.
b. still retain and use Personal Information of service providers and Employees to the extent necessary to comply with Trejhara’s legal obligations. For example, Trejhara may keep some information for taxing, legal reporting and auditing obligations

9. USER CONTROL OVER COLLECTED DATA

9.1. You may withdraw your consent regarding use of your Personal Information at any time by sending an email to Trejhara on dpo@trejhara.com for the same. Trejhara shall review the request to withdraw and may ask to verify if the withdrawal is for Personal Information. Post verification Trejhara will withdraw the consent for which request was made and stop any further handling or dealing of Personal Information. You may also write to use to correct any inaccurate or incomplete information provided to Us. While We may comply with your request to edit or delete your information Trejhara may maintain backup copies of such information, to the extent necessary to comply with our legal obligations.

10. GRIEVANCE REDRESSAL

10.1 If you have any grievances about handling or dealing of your Information you may contact Trejhara with respect to data protection and privacy related complaints.
Email Id: dpo@trejhara.com
10.2 We request you to please provide the following information in your email:
a. Identification of the information provided by you;
b. Clear statement as to whether the information is personal information;
c. Your address, telephone number or e-mail address;
d. A statement that you have a good-faith belief that the information has been processed incorrectly or disclosed without authorization, as the case may be;
e. A statement, under penalty of perjury, that the information in the notice is accurate, and that the information being complained about belongs to you;

11. NEED TO KNOW

11.1. Trejhara DOES NOT solicit confidential details like your OTP/CVV/PIN/Card Number/ Bank account details through any means.
11.2. Trejhara never call users/customers with offers, discounts on products and offering free gifts.
11.3. Scamsters/fraudsters attempt various techniques such as ‘phishing’, to contact, influence and defraud users. Please do not share any personal or payment sensitive information with unknown persons as such sharing leads to unauthorized use and/or fraud and consequent financial loss.
11.4. Trejhara shall not be liable for any loss, damage, expense incurred by a user, service provider or a customer where you have shared personal and/or payment sensitive information with scamsters/fraudsters who may be misrepresenting or impersonating Us.
11.5. We also request and encourage you to report such attempts or incidents to our Grievance to enable us to investigate and explore legal recourse.